Privacy Policy
Serene Within Mental Health Counseling PLLC
Effective Date: October 29, 2026
Website: www.serenewithincounseling.com
1. Introduction
Serene Within Mental Health Counseling PLLC (“Serene Within,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share through our website.
This Privacy Policy explains what information we may collect, how we use and disclose it, and the steps we take to help protect it when you visit our website or contact our practice.
This policy applies to information collected through our website. Additional confidentiality and privacy requirements may apply to individuals who receive counseling services from our practice.
2. Information We Collect
We may collect information that you voluntarily provide when contacting our practice through our website, including:
Your name
Your email address
Your phone number, if provided
Any information you choose to include in a message
Our website host or other enabled services may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, and pages visited.
If you request a consultation or appointment through our scheduling platform, additional information may be collected through that platform.
Please do not include sensitive personal, medical, or mental health information in our general website contact form.
3. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and requests for information.
Communicate with individuals interested in our counseling services.
Coordinate consultation requests and scheduling.
Maintain and improve our website.
Protect the security and functionality of our website.
Comply with applicable legal and regulatory obligations.
Submitting an inquiry through our website does not establish a therapist-client relationship.
4. Third-Party Services
We use third-party services to support our website and practice operations. These may include:
Squarespace: Our website hosting platform, which may process information submitted through website forms and collect technical information related to website visits.
SimplePractice: Our practice management and scheduling platform, which may be used for consultation requests, appointment scheduling, and related communications.
These providers may process information as necessary to provide their services and in accordance with their applicable privacy practices and contractual obligations.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites we do not operate.
5. Cookies and Website Tracking
Our website or third-party services may use cookies and similar technologies to support website functionality, security, and performance.
The information collected through these technologies depends on the website settings and third-party services currently enabled. If analytics or advertising technologies are used, they may collect information about website visits and interactions.
You can manage or block cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. How We Share Information
We do not sell personal information collected through our website.
We may share information with service providers when necessary to operate our website, manage scheduling, respond to inquiries, or provide related services.
We may also disclose information when required by law, in response to valid legal process, or when reasonably necessary to protect the rights, safety, or security of our practice or others.
We limit the use and disclosure of information to what is appropriate for the relevant purpose and permitted by applicable law.
7. Data Security and Retention
We take reasonable steps to protect personal information maintained through our website against unauthorized access, use, or disclosure.
We retain information for as long as reasonably necessary to respond to inquiries, maintain appropriate business records, fulfill the purposes described in this policy, and comply with applicable legal obligations.
No method of electronic transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
8. Counseling Services and Confidentiality
Our website provides information about our counseling services and allows prospective clients to contact our practice.
Information submitted through a general website form should not be considered a secure method for communicating sensitive health information. Please avoid sharing details about diagnoses, treatment, trauma, or other confidential matters through the contact form.
Once a counseling relationship is established, separate professional confidentiality requirements and privacy obligations may apply to your treatment information. Where applicable, these are addressed through our client documentation and any required Notice of Privacy Practices.
This website Privacy Policy does not replace a separate Notice of Privacy Practices when one is required by law.
9. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights regarding personal information we maintain about you, including the ability to request access to, correction of, or deletion of certain information.
To ask a question about your personal information or submit a privacy-related request, please contact us using the information below. We may need to verify your identity before responding to certain requests.
Some information may need to be retained to comply with legal, professional, or recordkeeping obligations.
10. Children's Privacy
Our website is intended for individuals seeking information about counseling services. We do not intend to collect personal information directly from children through the website without appropriate involvement of a parent or legal guardian where required by law.
Serene Within provides counseling services to eligible teens and young adults. Inquiries involving minors are handled in accordance with applicable consent, confidentiality, and privacy requirements.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our website, information-handling practices, third-party services, or legal obligations.
Any updates will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Serene Within Mental Health Counseling PLLC
Website: www.serenewithincounseling.com
Email: hello@serenewithincounseling.com
Phone: (914) 338-8379